PURCHASING & SHIPPING
I want you to be happy with your new art. If you have any questions please contact me in advance at firstname.lastname@example.org
Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and such inconsistencies will not be a valid reason for return.
How is my payment handled?
Payments are taken through PayPal in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.
Purchasing with a deposit
If you really want a painting but would rather spread the cost over a period of time then please send us an email. I’m sure we can figure it out.
This is not a credit scheme, but an arrangement on trust, at no extra cost to you. Usual shipping costs and return policy will apply.
I have placed my order, how soon will I receive my artwork?
Most orders will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 3 days from time of shipping. Please allow 7-10 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.
Can I collect my artwork from you in person?
Yes, if you live anywhere near Heriot, Scottish Borders this option should come up as a choice when you checkout. If you are further afield but would like to collect in person you can enter COLLECT IN PERSON at the checkout. Once you have placed your order I will email you and we can work out a time to meet.
Is Shipping included?
Yes, most artwork has an estimated shipping cost included at checkout based on the size of the work and your location.
Note: At the current time shipping costs are varying significantly due to Covid-19 restrictions, especially on air freight. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale.
What about large or high value artworks?
Any works over £500 you will find at check out that it appears the shipping is free. It is not - it's just that I would need to find out specific costs for the item as it will be larger and heavier. We can discuss this via email.
I appreciate this is a high value purchase. It’s important for both of us to make sure it is transported safely. Some couriers have limits on dimensions or what they will carry so certain pieces have individual requirements. I’m new to all this so bear with me a bit while I figure it all out. Cheers!
Shipping costs for large artworks need to be quoted individually – please contact me before purchasing. I will then contact you via email to discuss specialist shipping options before the artwork is despatched. If you buy online first in order to secure the painting the shipping cost will be billed separately after agreement.
Can you ship internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location. Once again I will do my best to find the cheapest safest way to get it to you. Message me with your details and the piece you would like and I can give you shipping options.
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.
Shipping costs contribute towards packing supplies, labour and transit fees.
What if it arrives and I don’t like it?
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.
If a piece is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned we will refund your payment within 14 days.
What if my piece arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact us within 7 days and if possible keep a photograph.
What about Overseas Returns?
At this time we are unable to offer a refund or return on any product(s) sent outside of the UK.
Ok… let’s hope I got this all covered – if you have any further questions please let me know before placing your order.